Refund Policy

Refund Policy

By making a purchase you are demonstrating a clear understanding that we are selling these products as containing CBD (cannabidiol) derived from hemp. These statements have not been evaluated by the FDA and are not intended to diagnose, treat or cure any disease, always check with your physician before starting a new dietary supplement program. We are committed to complete compliance with FDA regulations and as such, because these products have not been evaluated by the FDA, we make no claims as to any benefits for products containing CBD (cannabidiol). If you decide to purchase our products, you are purchasing these products with the understanding of the present legal status of CBD (cannabidiol) products for the state in which you reside.

Please email hq@uncanna.com if there are any issues with the product you received and we will be more than willing to resolve any issues.


If you are still wanting to return your unopened product and it is within 7 days of receiving it, please see our Returns Process below.

** customers are responsible for any Return shipping charges.

**Although we guarantee quality, please also note that we do not have a money back guarantee, as CBD does affect everyone differently. We are not able to accept back any product that has been opened or used.

 

Returns Process:

 

1) Email us at hq@uncanna.com to alert us that you will be returning your UNOPENED product within the 7 day time limit and to request the Return Shipping Address.

2) Once you have shipped your product back to us – please also email the tracking number to hq@uncanna.com so we can keep an eye out for it.

3) Once we receive your package back at our facility and can confirm it’s condition, we will then issue a refund for the unopened product and email you a confirmation. Please allow 7-10 days for the refund to post to your statement.


*If you have any questions regarding our return policy please email @uncanna.com


All UnCanna products purchased via retail, Your acceptance of the terms of purchase means you agree to and understand the refund policy.

UnCanna will only accept returns and refunds from purchases made on www.uncanna.com. UnCanna will not allow returns from a purchase made in a retail store.

 

CANCELLATION POLICY

If you decide to cancel your order, please email hq@uncanna.com and we will ensure that you are completely satisfied with an exchanged product or a total refund of your purchased order.