RETURN POLICY

UNCANNA MAILING ADDRESS

1001 Bannock Street

Denver, Colorado 80204

Fast Refund or Replacement

    Quick Replies     via Email Support

Complete Customer Satisfaction

By making a purchase you are demonstrating a clear understanding that we are selling these products as containing CBD (cannabidiol) derived from hemp. These statements have not been evaluated by the FDA and are not intended to diagnose, treat or cure any disease, always check with your physician before starting a new dietary supplement program. We are committed to complete compliance with FDA regulations and as such, because these products have not been evaluated by the FDA, we make no claims as to any benefits for products containing CBD (cannabidiol). If you decide to purchase our products, you are purchasing these products with the understanding of the present legal status of CBD (cannabidiol) products for the state in which you reside.

COMMON QUESTIONS AND ISSUES

 

I ORDERED THE WRONG PRODUCT AND WANT AN EXCHANGE

  • Please mail the unopened product to our mailing address above, and send an email to hq@uncanna.com letting us know that you have done so and your exchange product request. We will coordinate an exchange or 100% refund via email, usually processed with 24-48hrs. If a replacement product is sent to you, we will cover the shipping charge.

I WOULD LIKE TO CANCEL MY ORDER

  • If you decide to cancel your order, please email hq@uncanna.com prior to cancelling the charge via your bank and we will ensure that you are completely satisfied with an exchanged product or a total refund of your purchased order.

I WOULD LIKE A REFUND ON MY ORDER

  • We do not refund orders in which the product safety seal has been broken, there are too many scammers to accommodate this. If your product is intact, please mail the unopened product to our mailing address above, and send an email to hq@uncanna.com letting us know that you have done so. We will coordinate a 100% refund via email, usually processed with 24-48hrs. If you decide you want to try a replacement product instead, we will cover the shipping charge.

I HAVE ANY OTHER POSSIBLE ISSUE

  • Please send an email to hq@uncanna.com and let us know what the situation is. We are very accommodating, and will work out a resolution to earn your continued support.