SHIPPING POLICY

UNCANNA MAILING ADDRESS

1001 Bannock Street

Denver, Colorado 80204

Fast Refund or Replacement

    Quick Replies     via Email Support

Complete Customer Satisfaction

By making a purchase you are demonstrating a clear understanding that we are selling these products as containing CBD (cannabidiol) derived from hemp. These statements have not been evaluated by the FDA and are not intended to diagnose, treat or cure any disease, always check with your physician before starting a new dietary supplement program. We are committed to complete compliance with FDA regulations and as such, because these products have not been evaluated by the FDA, we make no claims as to any benefits for products containing CBD (cannabidiol). If you decide to purchase our products, you are purchasing these products with the understanding of the present legal status of CBD (cannabidiol) products for the state in which you reside.

We make every attempt to ship your order within 24hrs of placing an order with us when placed on a business day (Monday through Friday-9am to 5pm MST). If you place your order on a weekend, we make every effort to ship your order by the following Tuesday. Once a package leaves our facility and is in the hands of USPS, we have no control over how long it takes to reach its destination. If you're tracking has not updated but shows on the way with delays, there is nothing we can do but wait on USPS. If it appears that you're package is lost, states delivered but you do not have it, or think it may have been stolen, please send an email to hq@uncanna.com and we will investigate before gladly sending you a replacement product. Please keep in mind we may need your assistance in getting in touch with your local USPS and resolving the issue. Most issues are resolved much quicker by reaching out to your local post office or mail handler and making an inquiry, as we have to go through official channels and wait for a response from USPS. Our average delivery time is 3-5 business days after placing an order. Please be patient and expect slight delays during holidays and special promotions, and feel free to reach out to us if you have any questions or concerns. We pride ourselves on customer service and work to ensure your complete satisfaction.

 

COMMON QUESTIONS AND ISSUES

 

HOW FAST IS YOUR SHIPPING?

  • We make every attempt to get your order out same day, with high demand days the order will ship next business day. USPS typically takes 2-5 mail days for delivery, depending on location, and we currently only offer one shipping rate that has been fairly determined by the average cost of our shipping labels for your packages.

TRACKING HAS NOT UPDATED OR LOST, MISSING, AND STOLEN PACKAGES

  • If you're tracking has not updated or shows on the way with delays, there is nothing we can do but wait or contact USPS. If it appears that you're package is lost, states delivered but you do not have it, or think it may have been stolen, please send an email to hq@uncanna.com and we will investigate with the mail carrier before gladly sending you a replacement product. Please keep in mind we may need your assistance in getting in touch with your local USPS and resolving the issue. Most issues are resolved much quicker by reaching out to your local post office or mail handler and making an inquiry, as we have to go through official channels and wait for a response from USPS.

DO YOU SHIP INTERNATIONAL?

  • We do not currently ship internationally, as customs vary drastically and there have been recent issues over shipping CBD internationally. We are looking into shipping to the UK, Canada, and Australia to start.

DO YOU SHIP TO APO, DPO, ETC?

  • We cannot ship to APO, DPO, etc. due to the DOD and Federal Contracting ban on CBD. This puts our company at risk, as well as yourself.

Contact Us

  phone coordinated via email

  hq@uncanna.com

Hours

9 a.m. - 5 p.m.

Monday - Friday

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