COMMON QUESTIONS AND ISSUES
RETURN AND REFUND POLICY
I WOULD LIKE TO CANCEL/CHANGE MY ORDER
- If you decide to cancel or change your order, please email hq@uncanna.com prior to cancelling the charge via your bank and we will ensure that you are completely satisfied with an exchanged product or a total refund of your purchased order. Once a refund is processed, it typically takes 2-4 business days to reflect on your bank statement.
- We are unable to retroactively apply discount codes after your order is placed. Please be sure to submit your code at the time of checkout. If you have any issues, please email hq@uncanna.com
I WOULD LIKE A REFUND ON MY ORDER
- We do not refund orders in which the product safety seal has been broken, there are too many scammers to accommodate this. If you decide you want to try a different product, we will cover the shipping charge.
I HAVE ANY OTHER POSSIBLE ISSUE
- Please send an email to hq@uncanna.com and let us know what the situation is. We are very accommodating, and will work out a resolution to earn your continued support.
Non-refundable items:
Gift cards
UNCANNA FOUNDER
The owner of Colorado-based UnCanna, is a former 75th Army Ranger who pursued excellence throughout a decade of service, from successfully completing numerous Special Operations selections to achieving 15th place in the Best Ranger Competition and deploying numerous times throughout the GWOT. He is an Athlete, Father, Husband, and Veteran Advocate that has spent years working alongside industry professionals to develop trusted natural solutions for the community, reduce stigma through education, and advocate for access to natural alternatives.
NATURAL ALTERNATIVES
UnCanna was founded as a result of his personal experiences with the prescription drug regimen from a decade of active duty service and throughout his transition from the military. He went from taking numerous "black box" medications and various prescription drugs for chronic pain, anxiety, insomnia, and other common issues within the Mil/Vet community, to successfully eliminating the need for all prescription drugs by using natural cannabinoid supplements on a daily basis. The community needs to know there are effective laternatives that allow you to live your best life.
COMPANY MISSION
Since 2018, the UnCanna team has been working to educate the Mil/Vet community, advocate for natural alternatives, and develop the most effective cannabinoid supplements with industry leading standards, knowledge, and experience.
HELP OUR COMMUNITY
Advocate for the use of natural alternatives over prescription drugs by, with, and through our community to potentially save lives, and positively change lives at a minimum. No one is alone, we are here to help, and we have done that for years, positively affecting thousands of people within our community.
END STIGMA
Reduce stigma through education. Our team has provided guidance to numerous organizations over the years, such as LEO, FIRE, and SAR departments, Senior Military leadership, members of the FAA and others to help them better understand our industry and products in the fight for access, in addition to helping shape their policy and regulations.
A SUPERIOR PRODUCT
Develop the best natural cannabinoid products for stress, sleep, pain, and performance/recovery related needs with direct input from our community. Our primary goal is developing tailored solutions to your needs, offering a natural alternative for physical and mental health issues that were previously treated with prescription drugs.
COMPANY VALUES
GIVE BACK
We donate a portion of all proceeds and product to various non-profit organizations.
We have helped organizations support Gold Star Families and the children of the fallen, facilitate community and outdoor linkups for Veterans and Responders, and support local Colorado organizations, from Search and Rescue/Avalanche safety to sponsoring local Veteran community events, and we will continue doing so with your support.
MAINTAIN THE STANDARD
We developed and have maintained industry leading standards since our founding. From cGMP and ISO certified facilities, to double lab testing for consumer safety and confidence.
Learn more about our process and view our standards here.
THE UNCANNA DIFFERENCE
PRODUCT DEVELOPMENT
Our products were developed as a result of data and feedback from combat wounded Special Operations Veterans and Military athletes.
AMERICAN MADE
Our products are derived from small batch "craft" plants that are locally grown here in Colorado by industry professionals.